Digital transformation of a small food manufacturer



The company
Samoussas TAÏLOU (www.samoussastailou.com) is a regional business, leader in the production of premium exotic food products. They have 60 full-time employees, own and operate 8 stores, and also supply corporate customers. Their own state-of-the-art factory produces daily tens of thousands of high-quality units, which are distributed with their own delivery truck fleet.

Our client

The business owner: An award-winning woman entrepreneur

Victorine TAÏLOU, founder and president, started the business 30 years ago. She pioneered a new manufacturing system to produce traditional recipes at large scale. Among her many awards, she is an Outstanding Self-Made Entrepreneur of the Harvard Business School Club of France, a Knight of the French Legion of Honor, and a member of the prestigious culinary Disciples of Escoffier.
Problems
Overcoming the limitations of existing off-the-shelf software

Samoussas TAILOU was using an off-the-shelf business software similar to QuickBooks. However, much of their workflows and data did not fit into the processes and templates provided by the software, and it could not be customized. Consequently, they supplemented it with many Excel spreadsheets to manage operations. Their IT setup consisted of desktop PCs and mainstream hardware on which they did manual data backups. Additionally, Internet is slow and unreliable on their premises, something outside of their control, and it caused frequent system disruptions.

Despite being excellent at their job, the team wasted a lot of time due to standard software tools inadequate for their unique way of doing business. They had to implement manual workarounds for missing functionalities. They could not restrict user access and prevent certain employees from seeing confidential data or using certain functionalities. Unintuitive user interfaces led to human errors that managers had to check and correct, making it difficult to delegate efficiently. They could not generate automatically recurring reports with the exact information they needed, and instead had to prepare them manually. And more.

Strategic goals to achieve
  • Increase efficiency and reduce errors in order to do more with existing resources.
  • Have immediate access to information needed for decision making (instant custom report generation).
  • Ensure business continuity under disruptions, including Internet outages.
  • Strengthen security and mitigate potential cyber risks.
What we did
We created and implemented a program to upgrade the digital system of the company including the redesign ofthe network and IT infrastructure, hardware upgrades, mapping of key business processes, development of a custom ERP, employee training in IT and cybersecurity, and CEO coaching on strategic technology topics.
Benefits

Their custom system is built on the BLUSPHINX® open-source business platform. It integrates all of their core business processes in one place, replacing the previous off-the-shelf software and spreadsheets. All data schema, workflows, and user interfaces were customized to fit exactly their specific needs and ways of doing business, making it very easy to use. Data is only entered once in the system and automatically propagates where it is needed. There are customized automatic checks in place to prevent most data entry errors and inconsistencies, as well as fine-grained user access controls to restrict what each user can see and do in the system. As a result, managers delegate more tasks to employees and factory supervisors without having to constantly check their work. They have fast and easy access to key information, organized, consistent, and up-to-date. They can generate instantly the custom reports and dashboard views they need.

Additionally, because the BLUSPHINX® open-source business platform runs on any operating system, they were able to switch their computers to Linux and Mac to save on licensing costs and increase security. The custom system runs on a local server and is therefore fully functional even when there are Internet outages. At the same time, it can be used remotely (with Internet). The system also synchronizes with an external Cloud to perform automatic backups regularly. It requires minimal ongoing maintenance.

This new custom system, including its new IT setup, has robust cyber security and complies with most of the NIST 800-171 norms.

With this new custom system, they were able to serve growing demand with less employees during the COVID-19 pandemic.

What it looks like

Sales

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Prices

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Payments

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Stores

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Invoices

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Comparisons

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Timesheets

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Client feedback

We have used the BLUSPHINX custom system since June 2019 and we are very satisfied with it. For a business like ours, having this IT system customized to the specific needs of our business has been a game changer. We had not realized all the advantages and business value that customized software can bring to a company. The amount of time used to perform recurrent and tedious tasks has been significantly reduced, freeing up my employees’ time to focus on higher-value tasks. For instance, while it took an office employee more than half a day twice a month to generate invoices, the same task takes now about 30 minutes to perform for the same employee.

The BLUSPHINX team is reliable and efficient, which are qualities that are increasingly rare these days. They truly listen to understand our specific needs and problems. I can trust them and results are delivered as promised. As a business owner and CEO, I particularly appreciate the clarity of their explanations for technical topics. They helped me understand better how to leverage IT effectively to increase the productivity of my company, as well as its cyber security and resilience. Aurelie and Tom interact very professionally with my team and don’t hesitate to roll up their sleeves to examine our IT systems in detail, or install new improved ones.

Victorine Taïlou

Founder & President of Samoussas TAÏLOU


Photos of Samoussas TAÏLOU are the property of Samoussas TAÏLOU and Thierry GRANDJEAN and are reproduced here with their permission.

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